QFES: Charge Schedule for Alarm Monitoring 2023-24

The Queensland Fire and Emergency Services (QFES) play a critical role in ensuring the safety and well-being of Queensland’s residents and properties. Among their many services, QFES offers alarm monitoring to help prevent and respond to fire emergencies promptly. QFES has announced the 2023-24 Annual Alarm Management Charge (AMC). In this article, we will delve into the key aspects of the terms and conditions outlined in the Alarm Management Agreement (AMA).

The Alarm & Financial Management Units are responsible for providing contractual and technical support to monitored alarm premises. This is done through:

  • Alarm connections
  • Alarm disconnections
  • Transfer of ownership
  • Alarm isolations
  • Alarm Signalling Equipment (ASE) fault diagnosis

If your premises is monitored by the QFES, the terms and conditions outlined below will apply to you. To assist with budgeting, a copy of the QFES 2023-2024 Schedule of Charges can be found on QFES website or below.


Schedule of Charges 01 July 2023 to 30 June 2024

Alarm Management Charge

Charged for each connection as of 1 July each year. Paid in advance and inclusive of 1st unwanted alarm response every 60 days.

$2,763.70 $276.35 $3,040.05
Multiple Alarm Charge

Charged for each additional connection at the same gazetted address. Paid in advance.

$2,162.80 $216.25 $2,379.05
Sub-Premises Charge

Charged for each sub-premises at the one premises. Paid in advance.

$720.80 $72.05 $792.85

*Applicable to new connections, disconnections and transfer adjustments only.

$ GST Total
Monthly Alarm Management Charge *

Alarm connected mid-year will be charged at pro-rata from date of connection.

$230.05 $23.00 $253.05
Monthly Multiple Alarm Charge *

Multiple alarm connected mid-year will be charged at pro-rata rate from date of connection.

$180.00 18.00 $198.00
Monthly Sub-Premises Charge *

Sub-premise/sub-premises connected mid-year will be charged at pro-rata from date of connection.

$59.85 $5.95 $65.80

* These charges are non-refundable.

$ GST Total
Fire Alarm Connection Charge *

To be paid with an application for the connection of fire alarm system.

$401.80 $40.15 $441.95
Fire Alarm Disconnection Charge * 

To be paid with an application for the disconnection of a fire alarm system.

$401.80 $40.15 $441.95
Fire Alarm Transfer Charge *

Paid when an alarm monitoring service is transferred from an existing premise owner/tenant to a new premise owner.

$401.80 $40.15 $441.95
Fire Alarm Consolidation Charge *

To be paid with an application to consolidate or alter alarm monitoring solution.

$401.80 $40.15 $441.95

* Unwanted Alarms are classed as an emergency response and are GST exempt.

$ GST Total
1st unwanted alarm response within any continuous 60 day period.* No Additional Charge $0 No Additional Charge
2nd and subsequent unwanted alarm response(s) within any continuous 60 day period (or 1st and subsequent unwanted alarm response to a fire alarm system monitored by a provider other than the QFES). $1,456.10 per alarm $0 $1,456.10 per alarm

Please note:

  • Fees may be increased on an annual basis at the beginning of each financial year, or as deemed necessary.
  • The premises owner will be liable for outstanding invoices for monitoring, unwanted alarm activations and service call out charges.
  • Monthly pro-rata charges are available only for new connecting or disconnecting customers.
  • Monthly payment plans for the full annual charge can be negotiated separately. Please contact SAS for advice on this process.
  • All outstanding invoices are required to be paid before disconnection of an alarm.
  • The fire alarm disconnection charge incorporates one hour of time (including travel time) for QFES personnel to assess your application. Any time greater than one hour will be billed at quarterly-hour intervals.
  • QFES interpretation of non-warranty includes: vandalism, malicious damage, lightning strikes, flooding and third party interference.
  • QFES contractor service call out charges may include additional equipment, travel, meal and accommodation charges.

For more information on fire safety check out our other blog articles: